Refund policy
RETURN, REFUND AND CANCELLATION POLICY
Last updated: 31 October 2026
This policy applies to purchases made directly through gathafoods.com, trading as Gatha Foods.
Cancellation before dispatch
You may cancel an order without a cancellation fee before dispatch. Contact us with your order number as soon as possible.
For a cancellation received before dispatch, we will cancel the order and initiate a full refund of the amount paid. After dispatch, we may be unable to accept cancellation for a change of mind. This does not affect your rights relating to defective goods, incorrect orders, misdescription or delivery failures.
If we cannot fulfil your order, we will notify you and refund the amount paid for the unfulfilled items and applicable delivery charges.
Returns and exchanges
Because our oils are edible products, we do not accept returns or exchanges solely because of a change of mind, an incorrect selection by the customer, or a personal preference for another taste, aroma, oil or pack size.
Please contact us if:
• A bottle arrives damaged or leaking.
• The seal is broken or appears tampered with on arrival.
• You receive an incorrect product or pack size.
• An item is missing.
• A product is expired on delivery.
• There is a genuine quality, safety or manufacturing concern.
• A product materially differs from its description.
Opening a bottle does not automatically prevent a genuine quality complaint.
Reporting an issue
Please report visible delivery problems preferably within 48 hours of delivery so that we can investigate promptly. For problems discovered later, contact us as soon as you notice them. This preferred reporting window does not restrict your statutory rights.
Email gathalakadighana@gmail.com or call +91 98819 88236 with your order number, a description of the problem and any available photographs of the product, batch label and packaging.
An unboxing video can assist our investigation but is not compulsory. Please retain the affected product and packaging where safe. Do not consume oil if you suspect contamination, spoilage or tampering.
Review and resolution
We may request relevant additional information to assess your complaint. For verified problems, we will provide an appropriate replacement or refund, taking your preference and applicable rights into account.
For a multi-item order, the resolution will normally apply to the affected items.
Contact us before returning a product. We will provide collection, return or disposal instructions. We will bear reasonable authorised return costs and replacement-delivery costs for verified product defects or fulfilment errors. No restocking fee applies in these cases.
Refunds
Approved refunds will be initiated within five business days of approval. For cancellations before dispatch, this period begins when we confirm cancellation. Business days mean Monday to Friday, excluding public holidays.
Refunds will be made to the original payment method wherever possible. If that method is unavailable, we will agree on a suitable bank-transfer or UPI arrangement. Store credit will be issued only with your agreement.
Banks and payment providers may require additional time to credit a refund. We will provide a refund reference where available.
If the entire order is refunded because of our error or a verified product defect, any delivery charge paid for that order will also be refunded. For partial refunds, applicable charges attributable to the affected items will be included.
Natural variations
Wood-pressed oils may vary naturally between batches in colour, aroma or appearance. Such variation alone does not necessarily indicate a defect. We will still investigate genuine concerns, and this provision does not exclude responsibility for unsafe, defective or misdescribed products.
Delayed or missing deliveries
Contact us if an order has not arrived within the communicated timeframe or is marked delivered but has not been received. We will investigate and provide an appropriate remedy, including a refund where applicable.
Marketplace purchases
For purchases through another marketplace or seller, start your request through that seller’s order-support process. You may also contact Gatha Foods for product-quality assistance.
Consumer rights
Nothing in this policy excludes or limits rights or remedies available under applicable Indian consumer law.
Contact
Gatha Foods
Email: gathalakadighana@gmail.com
Phone: +91 98819 88236
Address: Sr. No. 39/15, Mayureshwar, Matoshree Colony, Gujaranagar, Thergaon, Pimpri-Chinchwad, Pune, Maharashtra 411033, India.